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iTrust Complaint Redressal Process

At iTrust we aim to provide our clients with the best services. However, we know we are not perfect. If you have a problem with our services or want to register a complaint, you can reach us in following way :-

Regular Access Channel

E-Mail:

  

contact@itrust.in

Telephone:

 

+91 (0) 124-478-0222
1800-180-7424 (Toll free)

Address:

  

iTrust
345, Udyog Vihar Phase 2
Gurgaon 122016
India

Escalation of Your Complaint

Our past experience has shown that most complaints / problems can get resolved at the first level itself. However, if you are not satisfied with the response that you receive or if you do not hear from us within 7 working days you can escalate your complaint to iTrust’s Complaint Redressal Officer through:

  • An E-Mail to complaints@iTrust.in explaining the details of the issue concerned. You will receive a response within 2 working days of receipt of your complaint. or,
  • You can call us on our toll free number 1800-180-7424 (only from BSNL / MTNL) or 0124-4780222 and ask for the Complain Redressal Officer.

We hope that through your candid feedback, iTrust can improve its services even further.

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